Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Helpful staff
Convenient location
Noise issues
Limited space for swimming
7.6/10
Very good
Rooms
7.7
Location
8.0
Service
8.0
Dining
6.0
Guest reviews
7.6/10
based on 3 reviews
7.6
7.6/10 based on 649 reviews
Benjamin
United Kingdom,
March
2024
8.2/10
My stay at the hotel was fantastic! The room was clean, spacious, and very luxurious, located right by the pool. However, it was a bit noisy being backed onto the Woolworths loading bay with lots of truck activity. The service was top-notch with friendly and accommodating staff. The location was ideal, close to the city center and attractions, though the area by the pool needed some attention to prevent slips. The dining experience for self-catering was comfortable. Overall, a great choice with some minor drawbacks.
Rooms
8.0
The room was perfect, offering enough room and a great layout.
Service
9.0
The staff were fabulous - very friendly and accommodating.
Location
9.0
The location was great, very central and within walking distance to many attractions.
Dining
7.0
The dining area offers good comfort for self-catering.
Facilities
8.0
The hotel offers laundry, dry cleaning, grocery shopping service, and tours/ticket assistance.
Donald
United Kingdom,
November
2023
7.8/10
The hotel had super friendly and helpful reception staff. The rooms were big and nicely cleaned daily, but unfortunately, it was very noisy due to Woolworths trucks and forklifts unloading stock outside from 3 am onwards.
Rooms
8.0
The rooms were spacious and well-maintained, with the added convenience of a microwave.
Service
9.0
The service here was absolutely amazing, the best asset of this place. The staff were excellent, very friendly, and always ready to assist with various needs.
Location
7.0
The location was central and convenient, close to major bus stops and restaurants. It was fantastic being near shops and attractions, but the available space and seating were quite limited, especially when considering a swim.
Dining
6.0
The dining experience allowed for self-catering and comfort but the area felt a bit cluttered with TV, compendiums, and phone.
Facilities
9.0
The hotel offers great facilities including dry cleaning, grocery shopping service, laundry, and tours/ticket assistance.
Helpful staff
Noise issues
Harold
United Kingdom,
October
2023
6.6/10
My stay at the hotel was a mixed experience. The room was clean, comfortable, and great for a short stay with a small kitchenette that I found convenient. However, being next to the Woolworth loading bay meant early wake-up calls due to the cold goods delivery. The service was a bit of a hit or miss - some staff members were extremely nice and helpful, while others lacked communication and didn't acknowledge inconveniences. The location was excellent for exploring Darwin, with easy access to key spots like the Smith Street Mall and the Waterfront, but the nearby noise of buses and the loading bay could be disruptive. The dining area was cluttered, mainly suited for self-catering, and lacked ambiance for relaxation. The facilities were overall satisfactory with no standout issues.
Rooms
7.0
The room was a good size, clean, and well-appointed.
Service
6.0
The service was a mix of extremely nice and helpful staff alongside others who lacked communication.
Location
8.0
The hotel's location was excellent for exploring Darwin, though proximity to the Woolworth loading bay might be noisy.
Dining
5.0
The dining area was cluttered and more suited for self-catering.
Facilities
7.0
The facilities were satisfactory with no standout issues.